kerkiya Privacy Policy

Kerkiya (the operating brand of bunext) is an international online gaming platform that places the highest importance on user privacy. This Privacy Policy explains how kerkiya collects, stores, processes, and safeguards your personal information.

This Privacy Policy complies with international data protection laws, including GDPR, as well as applicable local regulations. kerkiya is committed to protecting user interests and will never sell or share your data without authorization.

• This policy applies to the kerkiya website, mobile app, and all related services.
• The same privacy standards that apply to users in Bangladesh apply equally to users in all other countries.
• This policy is available in both English and Bengali; in the event of any conflict, the English version shall prevail.
• For any questions, you can reach our Data Protection Team directly.

Kerkiya only collects information that is strictly necessary. We do not ask for unnecessary personal details. The categories of data we collect are outlined below:

Kerkiya uses collected data only for specific, legitimate purposes. Your information is never sold or transferred to commercial advertisers. The primary purposes are outlined below:

• Service Delivery: Account management, deposit and withdrawal processing, game access, and customer support.
• Identity Verification (KYC): To verify identity in compliance with international Anti-Money Laundering (AML) regulations.
• Security & Fraud Prevention: Detecting suspicious activity, blocking multiple accounts, and maintaining platform security.
• Responsible Gaming: Analyzing gaming patterns to identify and support users at risk of problem gambling.
• Service Improvement: Analyzing user experience to improve the quality of our products and services.
• Legal Obligations: Storing and providing information as required by regulatory authorities.
• Promotional Communications: Sending you messages about bonuses, offers, and updates, with your consent.

Kerkiya shares information with third parties only in limited circumstances and strictly on a need-to-know basis. Those circumstances are clearly outlined below:

• Payment Provider: Used solely to process transactions with mobile banking partners such as bKash, Nagad, and Rocket.
• Game Provider: Third-party game providers (e.g., Evolution, Pragmatic Play) — receive only the minimum data required for game access.
• Law Enforcement Agencies: Based on a valid order from a court or regulatory authority.
• KYC Verification Service: Authorized third parties for identity and age verification.
• Analytics Partners: For measuring platform performance only — no personally identifiable information is collected.

Kerkiya uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and maintain platform security.

• Essential Cookies: To maintain login sessions, security tokens, and core platform functions. These cannot be disabled.
• Functional Cookies: To remember your language preference, theme, and personal settings.
• Analytics Cookies: To monitor page visits, usage patterns, and platform performance.
• Security Cookies: To detect fraudulent activity, bot traffic, and duplicate accounts.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the kerkiya platform to not function properly.

Kerkiya uses industry-leading technology to protect your data. Our security infrastructure is regularly audited by independent third-party experts.

• 256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
• AES-256 Storage Encryption: Sensitive data stored on servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security applied during login and withdrawals.
• Firewall & DDoS Protection: Protecting the platform against cyber attacks.
• Regular Security Audits: Penetration testing by independent third parties.
• Restricted Staff Access: Only authorized personnel have access to personal data.

Every kerkiya user has the following rights regarding their personal data. Contact our support team to exercise any of these rights.

Kerkiya does not retain any personal data beyond the period necessary. Retention periods depend on the type of information and applicable legal obligations.

• Account Information: For the duration of active account use and up to 5 years after closure.
• Financial Transaction Records: Minimum 5–7 years, as required under AML regulations.
• KYC Verification Documents: Up to 7 years after verification, or as required by law.
• Gaming Logs & Activity: For dispute resolution and auditing purposes for up to 3 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.
• Support conversations: 2 years after the issue is resolved.

Kerkiya is an 18+ platform. We do not knowingly collect any information from individuals under the age of 18. Age verification is mandatory at the time of registration.

• Date of birth is verified during the registration process.
• KYC documents may be requested to verify age in cases where there is reasonable suspicion.
• Any data collected from a minor is deleted immediately and the account is closed without delay.
• Parents can report a minor's account — kerkiya will take prompt action.

Kerkiya reserves the right to update this Privacy Policy, in part or in full, at any time. Users will be notified in advance of any significant changes.

• Updated policies take effect 7 days after publication.
• A summary of changes will be sent to your registered email address.
• The "Last Updated" date will always be visible on the platform.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact our support team or FAQ Page View.